Frequently Asked Questions
Find answers to common questions about our collections and services
What materials are used in your handbags?
We use high-quality, cruelty-free vegan leather and durable hardware designed to withstand daily wear while maintaining a luxury aesthetic.
How do I care for my Poppy & Peonies products?
We recommend wiping your items with a damp cloth and mild soap. Avoid harsh chemicals and store in a cool, dry place when not in use.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. Please contact us within 1 hour of placement to request any modifications.
Are your products ethically made?
Yes, we partner with manufacturers who adhere to strict ethical labor standards and prioritize sustainable production practices.
Do you offer gift wrapping services?
Every order arrives beautifully packaged, but you can also select our premium gift wrap option at checkout for a personalized touch.
How often do you release new collections?
We launch seasonal collections four times a year, with limited edition drops and collaborations released periodically.